Need help with Totality?
Our support hotline is (858) 536-8077.
You'll find our support team very helpful. You can also send email to Support@TotalitySoftware.com.
We check our email frequently and we will respond as quickly as possible.
If you have Totality 4, the easiest way to contact us is to click the "E-mail Support" link in the Totality Navigator or Help menu. This will send your inquiry, along with your system and contact information, directly to our technicians.
We STRONGLY recommend that you have an automated off-site backup system that will automatically backup all your program data -- Download Mozy here
TOTALITY 4:Totality on Windows Vista or Windows 7: Totality will run under Windows Vista or Windows 7, but you need to make one change in the program permissions for Totality to run correctly. Click here to download step-by-step instructions on how to make this change. Windows Vista or Windows 7 64-bit: If you are running Totality on Windows Vista or 7 64-bit and are experiencing error messages you should download this file: Windows 7 registry settings Open the file and run the "Win 7 64 bit - Totality Registry Settings.reg" file within. In some cases you may need to first extract the file to your desktop then right click it and choose "Run as Administrator". Program Updates: If you need to manually download the latest Totality 4 update, please e-mail or call us and we will e-mail you a link from which you can download it. You can also contact us from the Contact page of our web site. Mail Merge: Click here to download detailed step-by-step instructions on how to create and edit mail merge templates in Microsoft Word and Corel WordPerfect. Help files do not work in Windows Vista: Windows Vista does not support older-style help files, such as the one in Totality. Fortunately, Microsoft has issued a update for all versions of Windows Vista. You can download the update directly from Microsoft here: Windows Vista Help Fix |
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TOTALITY 3:"Unable to open license file" error: When you install Totality 3 and try to run it for the first time, some users get this error message: "Unable to open license file." This is caused by a Windows Registry key not being written. If you get this error, click here to download a patch file named LicenseFix.exe. After you download the file, double click it and then run Totality. It should now run properly.
"Cannot execute MACHNM1.EXE" error: Totality 3 is not compatibile with 64-bit operating systems such as Windows 7. Running Totality 3 on Windows Vista or 7 64-bit will result in the above error. The file MACHNM1.exe was not created by Totality Software and is no longer supported and will not be made compatible. The only solution for 64-bit operating systems is to upgrade to Totality 4. |
